Firstly, thank you to everyone who has sent us messages of support during this very difficult time. We’ve been overwhelmed and appreciate it so much. We hope to see you all when things get back to normal.
You and Your Booking
There remains a lot of uncertainty around the coronavirus, which is changing daily. We have already postponed our courses and retreats which were due to take place in early in 2021 to 2022 and we’re constantly reviewing the situation.
Please rest assured that if travel restrictions are in place in Italy and your course cannot run we will do the following:
- courses/retreats will be postponed to a date most suitable for the tutor, the group and the hotel either later this year or next year
- you will have the option to transfer to any one of our other courses with inspiring instructors
- and finally, if none of the above is an option, we will issue you with a credit voucher for future use by you or someone you have transferred it to. The issuance of vouchers is also in line with Article 88 of the newly enacted Italian (EU) law Decree Number 18 from the 17th March 2020 (the “Cura Italia Decree”) which allows for the issuance of a Voucher equal to the exact €Euro of deposit funds paid to the establishment instead of reimbursement with the voucher being valid for one year. We will not, however, be applying this final time restriction to any vouchers we issue.
If none of the above suits you we can provide you with the necessary documentation to make a claim on your personal travel insurance
Here’s the link to our standard Terms & Conditions
For other hotel bookings (excluding courses and retreats), if travel restrictions are in place in italy, we will offer you a transfer to a later date either this year or next year or, alternatively, a credit voucher for future use by you or someone you have transferred it to.
The Corona Virus & Your Safety
We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to the coronavirus, we will be taking additional measures to ensure your safety. As our regular visitors know we already have a strict hygiene and disinfection policy of all door handles, light switches, remote controls etc and placing hand sanitisers in all public areas and in each of the rooms.